FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days. When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).
CAN I CANCEL MY ORDER?
To serve you better, LES Beauty will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.
ARE LES PRODUCTS CRUELTY-FREE?
LES Beauty does not condone animal testing in any way. We do not test any of our products on animals. We also do not test any of our ingredients on animals, nor do we allow our manufacturers to do so on our behalf. Instead, we choose to test drive our products on people (with their permission, of course).
WHAT DO I DO IF MY ITEM ARRIVED DAMAGED?
While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 7 days of delivery. Please contact our Customer Service Team at firstname.lastname@example.org and provide a photo of the damaged or defective product along with your order number. If the product is deemed defective LES will replace the product at no additional charge.